Cancellation &
Rescheduling

Cancellation Policy

All cancellation requests must be submitted in writing through Studio 35MM's official communication channels, including our official booking platform or email. Cancellation requests submitted by telephone, voicemail, text message, social media comments, direct messages to personal accounts, or any other unofficial communication method shall not be considered valid unless expressly acknowledged in writing by Studio 35MM. A cancellation request becomes effective only after it has been received and acknowledged in writing by Studio 35MM. Cancellation eligibility is determined based on the scheduled reservation start time. Requests submitted outside of Studio 35MM's normal business hours shall be deemed received on the date and time they are actually received by Studio 35MM, regardless of when the Renter first attempted to make contact.

Cancellation Request Requirements

Cancellation eligibility is determined based on the time between the cancellation request and the scheduled reservation start time. More Than Seventy-Two (72) Hours Before the Reservation: Reservations canceled more than seventy-two (72) hours before the scheduled reservation start time are eligible for a Studio Credit equal to one hundred percent (100%) of the amount paid. No cash refunds will be issued. Between Twenty-Four (24) and Seventy-Two (72) Hours Before the Reservation: Reservations canceled between twenty-four (24) and seventy-two (72) hours before the scheduled reservation start time are eligible for a Studio Credit equal to fifty percent (50%) of the amount paid. The remaining fifty percent (50%) of the amount paid will be retained by Studio 35MM. No cash refunds will be issued. Less Than Twenty-Four (24) Hours Before the Reservation: Reservations canceled less than twenty-four (24) hours before the scheduled reservation start time are considered final and are not eligible for a refund or Studio Credit. All cancellation requests must be submitted through Studio 35MM's official communication channels. Cancellation requests are effective only when received by Studio 35MM.

Seasonal Set Reservations

The cancellation and rescheduling policies set forth in this Section do not apply to Seasonal Set reservations. Seasonal Set reservations are governed exclusively by Section 17 of this Agreement, which shall supersede this Section unless Studio 35MM expressly agrees otherwise in writing.

Seasonal Set Reservations

Studio 35MM's Seasonal Sets are limited-time installations that require significant planning, design, labor, installation, maintenance, and scheduling. Due to their limited availability and high demand, reservations for Seasonal Sets are subject to the following policies.

Final Reservations

Unless otherwise expressly approved in writing by Studio 35MM, all reservations for Seasonal Sets are final. Seasonal Set reservations are not eligible for: Cancellation; Rescheduling; Studio Credit; Refunds; or Transfer of payment to another reservation. The Renter acknowledges that Seasonal Set reservations reserve a limited and highly requested time period and remove that reservation from public availability.