Frequently asked questions

Yes. You may request one free reschedule. Cancellation requests made more than 72 hours before your reservation receive 100% Studio Credit, while cancellations made 24–72 hours before receive 50% Studio Credit. Changes or cancellations made less than 24 hours before are final. Seasonal Set bookings are not eligible for cancellation, rescheduling, or Studio Credit. For more details, please see our Cancellation and Rescheduling Policies.

All purchases are non-refundable. If your cancellation or rescheduling request qualifies under our Cancellation & Rescheduling Policy, you may receive a credit toward a future rental or reschedule your session.

Your booking is for the specific time slot you selected, not unlimited access. If you arrive late, your session still ends at the originally scheduled time.

Studio 35MM is self-service. Your access code and entry instructions are sent by email the night before your scheduled session. The access code is valid only during your reserved session time. Same-day and short-notice bookings may experience a delay in receiving access instructions.

Your booking confirmation is sent automatically after booking. Your access code and arrival instructions are sent the night before your scheduled session. Please check your inbox and spam folder if you do not see them. Same-day and short-notice bookings may experience a delay in receiving access instructions.

Street parking is available around the studio in EaDo. We recommend arriving a few minutes early so you have time to park and unload.

Yes. Nearby street parking is typically available and does not require a dedicated lot or valet.

Yes, as long as everything is returned to its original place before your session ends and items are handled carefully.

Small crews are welcome. If you are planning a larger production or event-style setup, contact us ahead of time so we can confirm the fit for the space.

Light refreshments are fine, but please keep the studio clean and remove everything you bring in before you leave.

Yes, pets are allowed for an additional $70 per pet per visit. Pets must remain supervised at all times, and guests are responsible for cleaning up after them and leaving the studio ready for the next booking.

Natural light is always included. Continuous lighting can be added when you make your booking if you need a controlled setup.

The studio supports a range of photography and content setups, and you are also welcome to bring your own gear. Add-on availability is shown during checkout.

The studio includes white walls at no extra cost, and additional backdrop options can be selected as add-ons while booking.

Yes. Vehicle drive-ins are allowed for a $150 drive-in fee and require a minimum 2-hour booking. Please contact us for details and approval before booking.

Yes. Please leave the studio in the same condition you found it so it is ready for the next guest.

Yes. Setup and breakdown need to happen within your reserved time, so book enough time for the full session.

No. Access begins at your booked start time. Please include all setup and breakdown time within your reservation.

For planning questions before your booking, email us at info@studio-35mm.com. If you need urgent help during your session, message us on Instagram (@35mmstudiohtx) or use the doorbell. We will get back to you as soon as possible.